Humarains
Get started

Terms of Service

The rules for using Humarains: what it does for you, what you are responsible for, and how plans and billing work.

Last updated 23 October 2026 · Applies from the day you create an account

On this page
  1. 1. Agreement to these terms
  2. 2. What the Service does
  3. 3. Your account
  4. 4. Plans and payment
  5. 5. Email connection
  6. 6. WhatsApp connection
  7. 7. Google Calendar
  8. 8. Agent, workflows and campaigns
  9. 9. Acceptable use
  10. 10. AI-generated content
  11. 11. Your data and your customers’ data
  12. 12. Intellectual property
  13. 13. Disclaimers
  14. 14. Availability, backups and your data
  15. 15. Limits on our liability
  16. 16. Ending your account
  17. 17. Governing law
  18. 18. Changes to these terms

The short version

Humarains answers your leads for you, but it works in your name, so you stay responsible for your prices, your customers and what is sent. On WhatsApp, replies to customers who message you go out automatically. You choose whether email replies wait for your approval. Plans have fixed monthly limits and you are never charged for going over. Cancel any time from your dashboard, and you keep access to the end of the period you paid for.

1Agreement to these terms

By using Humarains (“the Service”) you agree to these Terms of Service. If you do not agree, do not use the Service. They apply to everyone who uses it, on free and paid plans.

The Service is operated by Ekambaram Saraswathi, a sole proprietor based in Singapore. Questions: hello@humarains.com

2What the Service does

Humarains is an AI agent that helps small service businesses such as tradespeople, cleaners, landscapers and contractors handle enquiries and bookings. It reads new enquiries from your connected email inbox, WhatsApp Business number or website form, and replies with quotes taken from the services and prices you set. It follows up when a customer goes quiet, books jobs in your Google Calendar, and hands a conversation to you when a person is needed.

It also includes an Agent you can chat with to run your account, an Agent that suggests follow-ups and sends you a morning briefing and alerts, workflows you can build, campaigns to groups of people, a knowledge base and photo library, and, on the Pro plan, lead scoring and deal insights. When a customer sends photos on WhatsApp, the Service can analyse them to prepare an estimate from your prices.

How replies go out depends on your plan and settings. On email, replies wait for your approval or are sent automatically, as you choose (the Free plan always waits for approval). On WhatsApp, the Service replies to customers who message you automatically and promptly, without waiting for your approval. You can read every conversation in your dashboard and disconnect at any time. Results such as accepted quotes or booked jobs depend on many things outside our control, and we do not promise any.

3Your account

To use most features you need an account. You agree to:

  • give accurate, current information when you sign up
  • keep your password safe, and tell us straight away at hello@humarains.com if someone else may have access
  • take responsibility for everything done under your account
  • not create accounts to abuse the Service or break these Terms

You must be at least 18, and you use the Service for your business.

4Plans and payment

There is a free plan with limited use, and paid plans called Starter, Growth and Pro, billed monthly or, where offered at checkout, annually through Stripe.

  • Prices: Starter $199 a month, Growth $399 a month, Pro $599 a month, in US dollars plus any taxes that apply.
  • What each plan includes: the number of AI replies, WhatsApp messages, workflows and campaign recipients, and the features in each plan, are shown on our pricing page and when you subscribe, and form part of these Terms. When you reach a limit, that activity pauses until the next billing period or until you upgrade. We never charge for use above a limit.
  • Annual billing: where offered, charged upfront for 12 months at the price shown at checkout.
  • Cancelling: cancel at any time from the billing section of your dashboard. We may ask why, and may offer a discount. Access continues to the end of the period you paid for, and your leads and settings are kept if you come back. We do not refund part-used periods, except where the law requires.
  • Price changes: we give at least 30 days’ notice by email.
  • Failed payments: if a payment fails we email you, and Stripe retries it. Your access continues while it retries. If payment ultimately fails, your paid plan ends.

EU and UK consumers, 14-day withdrawal: you may withdraw within 14 days of purchase without giving a reason. By completing checkout you ask us to start the Service immediately, so to the extent it has already been used (for example AI replies generated), your right of withdrawal is lost for that part under Article 16(m) of the EU Consumer Rights Directive and the UK rules that mirror it. If you have not used the Service at all within the 14 days, email hello@humarains.com with “Withdrawal Request” in the subject for a full refund.

5Email connection

If you connect an email account you allow Humarains to:

  • read new, unread messages in your inbox over IMAP to find customer enquiries
  • send emails from your address over SMTP: replies and follow-ups you approve in the dashboard or, if you choose an autonomous mode, that the Service sends for you

Your credentials are stored encrypted and deleted when you disconnect. You can disconnect at any time from your dashboard.

6WhatsApp connection

If your plan includes WhatsApp and you connect a WhatsApp Business account through Meta’s official Cloud API, you allow Humarains to:

  • receive messages sent to your business number and turn them into leads
  • reply to customers who message you, automatically and without prior review, within 24 hours of their last message
  • download and analyse photos customers send, to prepare an estimate from your prices

The Service only replies on WhatsApp. It never starts a conversation, never sends message templates, marketing or broadcast messages, replies only to people who messaged your business first and only within WhatsApp’s 24-hour window, and stops when someone opts out. Follow-ups after that window go by email when the customer gave an address.

You are responsible for your own Meta Business account, for following Meta’s WhatsApp Business Policy and messaging rules, and for any consent from customers that the law requires. Meta alone decides whether a number is restricted or banned, and we are not responsible for those decisions. Because replies go out automatically, you are responsible for keeping your services, prices and quoting rules accurate, for reading your conversations, and for telling customers, where the law requires, that they are talking to an automated assistant. You can disconnect WhatsApp at any time, which deletes the stored credentials.

7Google Calendar

If you connect Google Calendar, you allow Humarains to show your upcoming appointments and to create events for jobs the AI books. You can disconnect it in your dashboard or revoke access in your Google account at any time. Our use of Google data is described in the Privacy Policy.

8Agent, workflows and campaigns

The Agent acts on your instructions and takes the steps you set up. Destructive actions need your confirmation. Opportunities it finds, such as quote follow-ups or win-back messages, wait for your approval unless you switch on Autopilot, which is available on higher plans. Workflows run the steps you build.

Messages sent through campaigns, workflows and Autopilot count as sent by you. You must only contact people you have a lawful reason to contact, and you must respect opt-outs. Plans limit campaign size and Autopilot pace as shown on the pricing page.

9Acceptable use

You agree not to use the Service to:

  • break any law or anyone’s rights
  • send spam, unsolicited bulk email or WhatsApp messages, or message people who have opted out
  • misrepresent your business, prices or qualifications in quotes
  • reverse-engineer, scrape, overload or try to get around the limits of the Service
  • share your login or resell access without our permission
  • break Google’s API terms or Meta’s WhatsApp Business Policy and Platform Terms

We may suspend or end accounts that break these rules, without notice where the breach is serious.

10AI-generated content

Replies and follow-ups are written by AI from the settings, services and prices you provide. You are responsible for replies you approve and for replies the Service sends on your behalf, including all WhatsApp replies. They are treated as sent by you. You are responsible for keeping your prices and rules accurate and for checking your conversations. AI can be wrong.

Photo estimates are indicative, can be wrong, and are shown to the customer as subject to confirmation. In Business Settings you choose the wording, the value above which no price is given from photos, and whether unclear photos come to you. You are responsible for honouring or correcting estimates given in your name. Lead scores and deal insights are suggestions to help you prioritise, not facts.

11Your data and your customers’ data

You own your business information, prices and customer data. You give us a limited licence to process it only to provide the Service. You are responsible for having a lawful basis to use your customers’ data with Humarains and for giving them any notices the law requires. For that data we act as your processor, as described in the Privacy Policy, and a data processing agreement is available at hello@humarains.com.

12Intellectual property

The Humarains software, design, trademarks and technology belong to us or our licensors. Nothing in these Terms transfers any of that to you beyond the right to use the Service as described. We may use feedback you give us without obligation or payment.

13Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, including merchantability, fitness for a particular purpose or uninterrupted availability. We do not promise that AI replies will be accurate, complete or right for every enquiry. We do not control, and are not responsible for, the availability, performance or policies of third-party services the Service relies on, including Meta’s WhatsApp Cloud API, Google, Stripe, your email provider and our AI provider.

14Availability, backups and your data

We aim to keep the Service running but do not guarantee it will never be interrupted. If our systems or a third-party service are down, processing can be delayed and retried, and incoming messages are queued so they are not normally lost in short outages.

We take regular encrypted backups of our database for disaster recovery. They are not an archive from which single items can be restored on request. Keep your own copy of anything important to your business. You can ask for an export of your data at any time at hello@humarains.com.

15Limits on our liability

To the maximum extent the law allows, our total liability to you for any claim connected with the Service is limited to what you paid us in the 3 months before the claim. We are not liable for indirect, incidental, consequential or punitive damages, including lost profit, data or business.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded by law.

16Ending your account

You can delete your account at any time from your dashboard settings, or by emailing hello@humarains.com. Deleting it cancels your subscription. We may suspend or end your access if you break these Terms, with or without notice depending on how serious it is. After your account is deleted your data is removed from our live systems, and copies in encrypted backups are removed as those backups expire, as set out in the Privacy Policy.

17Governing law

These Terms are governed by the laws of Singapore. For EU and UK consumers, the mandatory consumer protection laws of your country of residence also apply and are not affected by this clause. Disputes are subject to the exclusive jurisdiction of the courts of Singapore, unless local consumer law says otherwise.

18Changes to these terms

We may update these Terms from time to time. We will tell you about material changes by email at least 14 days before they take effect. Using the Service after a change takes effect means you accept the updated Terms. Questions about these Terms: hello@humarains.com